Our Policy & Shipping


RETURNS AND EXCHANGE

We are confident that you would love Soul Lashes just as much as we do!  However we offer a 14 day return policy on all lashes.

In the unlikely event you are are not happy with your order please get in touch and we will endeavour to put things right. We are committed to you as your happiness is our priority. All we ask is that items are returned to us in their original packaging, unworn or tampered with and accompanied by the invoice.

Just contact us within the 14 day period and we will send you a Return Number (RN) for a refund or exchange. Return shipping must be paid at the buyer’s expense. Your lashes can only be exchanged once per order. Once we receive your return, we will issue a refund or send your exchange out within 7 business days. Fees such as initial shipping charges, duties or customs will NOT be reimbursed.

Please make sure that the order you have in your cart is what you want to purchase.

For further enquiries, please contact us at. Soullashes@mail.com 

SHIPPING

We send your beautiful lashes with the Track & Trace service. We send everything in small packaging with lowest flat rate shipping as possible.

Once your order has been packed, you will get an email from us with notification that we have sent your order.

UK Shipping

We offer free 1st class shipping throughout the UK on all orders, with a low flat rate cost. Your Soul Lashes are shipped from our warehouse on the next business day after receiving payment.

Free Shipping Worldwide

We offer Free shipping on ALL orders of £50 or more. Low flat rate shipping for all orders below £50.

Approximate Delivery Time:

UK

United Kingdom: 1-2 business days
Ships with Royal Mail First Class


Europe

3-5 business days

Ships with Royal Mail International Standard


World Zone 1 (US, Canada, South America, Far East, South East Asia and Middle East)

5-7 business days depending on the efficiency of your local customs office

Ships with Royal Mail International Standard

World Zone 2 (Rest of the World)

5-7 business days depending on the efficiency of your local customs office

Ships with Royal Mail International Standard

If our product is not available for delivery to your country, you will be informed of this on the product page or within your basket.

*Please note – business days do not include weekends or UK public holidays

Orders are shipped Monday-Friday. Please allow 1 day for processing before your order is shipped.

All international orders sent to countries outside the EU may be subject to import charges. These charges must be paid by the recipient of the parcel as Soul Lashes accepts no responsibility for these – please check with your customs office before ordering if you are unsure as to whether this applies to your country.

On very rare occasions, international shipping can take up to 2 weeks. Delivery to you is very much dependant on the efficiency of your local customs office. Please allow that time to pass before contacting us regarding delivery of your Soul Lashes.

NOTE: For urgent deliveries, Prices may vary. Please contact Us if unsure.